FAQ'S
How long does delivery take?
Our products are usually delivered within 7 to 20 working days. Every pair we sell is inspected in great detail to make sure that they are perfect before they are sent out to you. 97% of deliveries are delivered on time however if for some reason it isn't delivered on time please allow up to 25 working days.
Please note: There is an option to track your order through our website
What are your return and cancellation policies?
Returns: We are only able to accept returns in the event that the wrong product/size was sent to you or you received a product with an unnoticed manufacturing defect. This is very unlikely as each pair of shoes we sell undergoes a rigorous quality inspection before getting shipped out. In this instance, the buyer would need to pay the cost of return shipping to London, UK, after which a refund or replacement will be provided. Returns will only be accepted for items in new and unworn condition, within 7 days of you receiving the product. For any further questions of enquires, email us at: info@ckickzofficial.com
Please note: We do not accept returns for wrong sizes ordered.
Please note: All items must be returned in their original boxes and packaging.
Cancellations: If you decide to cancel your order, there is a grace period of 24 hours after ordering. We unfortunately cannot accept cancellations if contacted after this 24 hour window. This is due to the fact that your order will have already been processed.
How do I track my order?
You can track your order here on our website using the 'Track Your Order' section. Alternatively you can enter your tracking number here at https://www.17track.net/
We do tend to ship products separately as it does speed things up, if this is the case for your order you will receive 2 tracking codes.
I am after a particular model but cannot find it on your website, can you get them?
Since we are slowly rolling out our website, not all of our inventory will immediately be present. Please DM us on Instagram (@Officialckickz) if you can't find what you're after on our website.
What about custom charges or import tax?
It is extremely rare for our customers to be charged any extra custom charges or taxes. It is the customers responsibility to cover either costs.